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Reply:-
1. How to install the Postman in Network mode?
In Server Computer:
• Install the SQL Standard Version.
• Start the SQL Server
• If you have installed SQL 7 then install the Pre Requisite SQL7 SP4.
• If you have installed SQL 2000,then install the Pre Requisite SP3
• Check up in SQL - Enterprise Manager whether old Postman database exists, if so
delete it.
• Check up in the hard disk whether postman.ldf and postman.mdf files exists, if
so delete them.
Note: For Postman Package there is no server Component.
In Client Computer:
• Install SQL Client component.
• Install Pre Requisites i. Mdac 2.5 and Dcom95- if the machine is having Win 95
. ii. Mdac 2.7 only if the machine is having Win 98/Window 2000/Windows XP
• Check up in Add Remove programs whether old postman installation remains, if so,
remove it.
• Check up in the hard disk whether postman database exists even after un installation
of postman. If exists, delete it.
• Install the Postman Client Component.
2. Whether the Postman package can be installed in Stand Alone mode? If so how?
• Postman Package can be installed in the stand alone mode. In the Stand Alone computer,
install the SQL Desktop Version if sql version 7.0 or SQL Personal edition if SQL
2000.
• Install the Pre Requisites.
i. Mdac 2.5 and Dcom95- if the machine is having Win 95 .
ii. Mdac 2.7 only if the machine is having Win 98/win 2000/win xp
iii. If you have installed SQL7 Desktop then install the pre requisite SQL7
SP4.
iv. If you have installed SQL 2000, then install the pre requisite SP3
• Install the Postman Client component. When the server name is asked give it as
local computer name. Note: In the Stand Alone Postman - the Treasury Links cannot
be made.
3. What are the requirements to install Postman in network and Stand Alone?
In the Network Mode
- Server Computer should have
- SQL Standard Version installed and in the client machine should have SQL Client
Component installed.
In the Stand Alone mode
- Stand Alone computer should have the SQL Desktop or personal version
installed.
4. Whether the Pre Requisites have to be installed before installing the Package?
It is better to install the Pre Requisites before installing the Postman.
i. Mdac 2.5 and Dcom95- in the Client machine if the machine is having Win 95 .
ii. Mdac 2.7 only, if the client machine is having Win 98/win 2000/win xp
iii. If you have installed SQL7 then install the pre requisite SQL7 SP4 in the server.
iv. If you have installed SQL 2000 then install the pre requisite SP3 in the server
Note: If you are installing the Stand Alone Postman then all the
Pre Requisites as said above has to be installed in the Stand Alone machine itself.
4. Whether the Pre Requisites have to be installed before installing the Package?
5. Under Tools menu – Fetch From Counter option is not available. What is the reason?
Under Supervisor menu My Office ->Environment->Server Details the name of
the Counter Server has to be configured to Get the 'Fetch from Counter' option.
6. There is no Treasury menu. How to get it?
Under Supervisor menu My Office ->Environment->Server Details the name of
the Treasury Server has to be configured to Get the 'Treasury' menu option.
7. Till now Postman was in Stand Alone mode. Now we want to retain the data and
go for Network mode. How to do it?
Do the following steps:
• Open SQL Enterprise Manager. Take the Backup of Postman Database in the local
hard disk and transfer the backup file to a folder in Server computer. Delete the
Postman Database from the Local Machine.
• In the Server computer - open SQL Enterprise Manager. Restore the Postman database.
• In the Client machine, run the Postman package. As the local database is removed,
it will give the connection error and will ask the Server name, type the name of
the Server Computer. With this - the Postman client will be connected to Server
computer and you will get the Postman Login screen.
8. What is Pre sorting and Post Sorting?
Pre Sorting:
The Beat Map of each postman has to be worked out first and it has to be
added under Localities option of Supervisor. The PA need not wait for the Postman
to sort the articles beat wise. He can directly add the articles by selecting the
localities from the list. Post Sorting: Under this option, the PA has to get the
articles sorted by the Postman beat wise. The articles have to be entered by selecting
the beat. Under this option there is no need for Locality list.
9. If the office has 10 postmen and one Postman has gone on leave. How to add the
officiating person’s name?
In the Supervisor menu -My Office -> Postmen -Modify tab - the name of the Postman
cab be changed. When the original Postman comes back from leave again change the
name.
10. How to use the options available under Treasury menu of Supervisor?
The following options are available :
Treasury->Payments->To Postman - Under this option the APM Delivery has to
submit the cash to be given to Postman for MO Payment Treasury->Payments->Cheque
Payment- Under this option the APM Delivery has to submit the Cheque amount to be
given to Postman for Bulk MO Payment. Treasury->Payments->Window Payment-
Under this option the APM Delivery has to submit the amount to be given to Window
payment PA for Bulk MO Payment. Treasury->Submit Account->Postmen-Under this
option APM Delivery branch has to submit the head wise figure to Treasury like MO
Paid, CD Letter, CD parcel, VP Cash, MO Cash to be returned etc. Treasury->Submit
Account->Window -Under this option the APM Delivery Branch has to submit the
figure of window payment of MO to Treasury. Treasury->Transfer of VP details
- Under this option, the particulars of VP Articles delivered by the postman will
be submitted to Counter for booking VP MO and Treasury for HO Summary.
11. What is the use of Delete Entries option of supervisor?
In the Delivery branch, the data entry of articles will be done by more than one
PA. In such case, if the beat articles entry does not tally, the PA can go to supervisor
and use the delete option to delete the Articles wrongly entered by other PA. For
example,
• PA1 PA2.....PA10 are making the data entry.
• PA1 makes data entry of first 10 beats and PA2 makes data entry of next 10 beats
and so on.
• If PA2 wrongly enters some articles to the beat of PA1 then, the PA1 will see
the summary of such beat as more than what he actually he has entered. But he can
not make out who has done it among the other nine PAs.
• In Deleta tab he cannot see such extra articles as the data entry of such articles
are done by some other PA.
• In such situations, the PA1 can go to supervisor.
• Supervisor has to use Delete Entries option and select such beat where extra articles
are found and delete such extra articles.
• In the latest postman where there is Beat Allocation option is there, this problem
will not occur.
12. There is no provision for restoring the wrongly paid Window payment of MO.
The latest version of Postman ie, CD released on or after 07/03/2002 will have the
option for Restoring the window paid MO.
13. Delete Old Data is not showing the period for which the data is deleted.
The data prior to one month only will be deleted.
14. Whether Change System Date will change the Server Date?
Change system date will not change the server date.
15. Sometimes the Returns from Postman has to be taken on the next day.
There is no such provision. The latest postman ie., CD sent on or after 07/03/2002,
has this provision. You will have separate option 'Late Returns' and 'Late Unpaid
Returns'. When postman has not returned in time, his articles returns have to be
taken with the remark as "Return not available now ". Then such articles will appear
in the Late Returns option on the subsequent date.
16. The articles will be sent to dispatch branch two times once in the morning (ie
missent articles) and another at evening (ie. Returned articles). No such provision
in the database?
The latest postman ie., CD sent on or after 07/03/2002, has this provision. The
From and To time boxes are provided in Despatch Report to get different reports.
The Missent articles which are entered in the morning can be taken in one report
and returned articles in the evening can be taken in another report by specifying
the timings.
17. The VP Articles delivered by the postman appears in the Point of Sale. What
is the procedure to get it so?
The following steps will put VP Articles in Point of Sale.
• After the Returns taken for all the beats, the APM Delivery branch has submit
the Postman Account using Treasury->Submit Account->Postmen option and then
under Treasury->Transfer VP Articles option transfer the details to Counter and
Treasury.
• Now the VP Articles will be available to Counter PA for Adjustment with VP MO.
• The counter PA can book the VP MO and adjust the VP Cash with the entries available
under Treasury->VP Adjustment.
18. While making the Window delivery of MO, how
to get the advance from treasurer and how this window payment will be accounted
in treasury?
The following steps to be followed while the PA wants to make Window
delivery of MO in the Postman Package.
• Go to APM Delivery Branch and ask him to give pay order for the amount of window
payment
• The APM has to use Treasury->Payments->Cash for Window payment option to
enter the cash required for window payment of MO and submit.
• The window payment has to go to treasury and get the advance and make payment.
• At the end of the day, APM Delivery branch will submit the Window account under
Treasury->Submit->Window. The HO Summary will be include this MO Paid figure.
• If such MO is not paid in the window, the PA can return the amount to Treasury
and treasurer will accept this cash under Postman Returns-Window entry. At the end
of the day, APM Delivery branch will submit the Window account under Treasury->Submit->Window.
Hence the cash given to window payment will be adjusted.
19. While the VP Articles are delivered in the window, how to transfer the cash
collected in the window to treasury?
The following steps to be followed while the PA wants to make Window delivery in
the Postman Package.
• The VP article will be delivered in the window.
• At the end of the day, the APM delivery will submit the Window account under Treasury->Submit->Window.
Under this option - the cash to be returned to Treasury will be shown.
• Now the PA will hand over the entire cash collected under Window delivery to treasurer.
Treasurer will accept this cash under Postman Returns-Window entry.
• APM will transfer the VP Articles to Counter under Treasury->Transfer VP Articles
option. The counter PA can book the VP MO and adjust the VP Cash with the entries
available under Treasury->VP Adjustment.
20. There are validation of maximum MO value VP Value etc. in Postman package.
If the limits change, is there any option to change it? The APM Delivery branch
can change the Limits under Configure->MO LImits option.
21. When VP Articles delivered, the VP MO will be booked in the counter. As per
the rule, VP MO Number has to be recorded. Is there any provision for it?
The APM Delivery has to enter the VP MO Number under Tools->MO Details option.
22. In the MO Paid list, if any correction is required in the audit or month, is
there a provision for it?
Yes. The changes can be done by APM Delivery Branch Under his option, Tools->Edit
MO Details. Except -MO Amount and Payees name, the other things like, Type of MO,
Date of Booking, Audit Month and Audit Office name can be changed for all the entered
MOs.
23. As compared with manual procedure the system takes more time because operator
has to enter all details of the articles and addressee.
While doing the work manually, it felt that the work is faster because little attention
is given to readability. Full details are not recorded properly at the time of entry
of the article into an office. If the trained PAs with good data entry speed is
posted in the delivery branch, the time problem can be solved. The package takes
all important details of the article which in tern will help to dispose the cases
of complaints faster. The Enquiry option provided in this package, provides the
details of article entry into the office, the beats tried and the remarks of delivery
or un delivery of articles. The reply to complaints can be printed on the spot.
In case of MOs, one time data entry gives all types of reports at the end of the
day saving the work hours of MO Paid PA.
24. The procedure given for pre sorting article is lengthy.
It is very laborious to search a single locality from the list of the thousands
of localities which is not practicable. While making the entries under Pre Sorting,
the localities list is provided in the Alphabetical order. By typing the first few
letters of the address, the locality can be selected.
25. The Bulk MOs when received are not paid on the date of entry of MO but after
the list is verified by the payee, it is paid after 2-3 days. How is this to be
done in the computer ?
Do the following. a. Make the MO entries under MO ->Direct Window Deposit option.
b. Take the Direct Window Deposit Report and give the list along with MOs to payee
for verification. c. On the date when the payment has to made - Use the option
. Select bulk option and select the date from and to for bringing the MO into current
days delivery slip. d. Print the Pay Order.
26. In the report some MOs are shown as Void MOs even though they are not void MOs
?
Do the following: In Supervisor open the Edit MOs option and click OK. This will
solve the problem.
27. Money orders issued to bulk addressees are not coming in Superivisor, under
the option Treasury-Payments-Bulk MO Cheque payments ?
Do the following: After taking
their returns under the option Returns-Money orders, the total amount will appear
in the said option.
28.
29. What are the things to be completed by Supervisor on
completion of installation and basic configuration ?
On completion of installation
and basic configuration, the Supervisor has to complete the following
a. Select
the menu My Office – Environment – General and select the Home Audit
b. If connection
is not established to treasury server already select the menu My Office – Environment
– Server Details, click the check box Treasury Database is installed, enter the
name of the server and click OK button
c. Select the menu My office – Bulk Addressees
and enter the name of all bulk addressees to whom special delivery slips are ordinarily
prepared
d. Select the menu My Office – Cities and configure the names of offices
and respective audits from where articles and MOs are regularly received
e. Use
the menu Tools – Beat Allocation for operators, in the next window select the batch
and click Fetch button; The users and the beats created are displayed; Select Yes
button for the beats allotted to each user and click OK button, click on the Yes
button in the dialog box and click OK in the subsequent dialog box; Beats are now
allotted to operators
f. Select the menu Configuration – MO limits and MO Commission
Configuration and enter the maximum limits for various types of MOs and current
MO commission
30. What is Supervisor’s role before the day starts ?
a. Supervisor
to perform Day begin and use the option Fetch from Counter and VSAT if POS and VSAT
modules are in the same network before the operators can start functioning
b. If
VSAT is not in the same network and the data is received through floppy, use the
option Tools – Fetch VSAT data through floppy to get the data of VSAT MOs directly
while entering MOs for payment
c. If on any day one PA goes on leave, a new PA may
be created; Beat allocation may be changed from the PA who went on leave to the
PA working in his/her place
31. How to accept returns in unpaid articles ?
a. Select
the link Unpaid articles in Postman operator module
b. In the Unpaid articles dialog box select the tab Returns
c. In the Returns window check only those beats for which
returns are not available and click on OK button In the next window enter the number
of articles delivered and the total amount collected for each postman and click
on OK
32. What is Supervisor’s role on completion of returns and operator’s job?
On completion of returns by all beats and on completion of operator’s job, the Supervisor
has to access the option Treasury – Submit accounts – Postmen and in the Cash from
Postman window select each beat and compare the total amount to be collected with
Amount submitted to treasury for each beat; If the amounts match click on the OK
button to transfer data to treasury and click on Yes in the dialog box that follows;
Repeat this for all beats; Similar task is to be performed for transfer of window
data to treasury The Supervisor has to use the option Tools – MO details for VP
articles and enter VPMO number for all the VP articles delivered and MOs booked
for such VP articles When the Supervisor is sure that the day’s job is over in all
respects, Day end can be performed. On performing Day end use the option Tools –
Update Delivery Status to SMO if VSAT is connected and if VSAT is not connected
use the option Tools – Generate Delivery information to create a file containing
MO status and transfer the same to floppy and consign to SMO/ESMO station
33. Error message "Cash is not issued to Postman" is coming even though Cash is
given to Postman through Treasury package.?
Go to our ftp site: ftp://ftp.ptcinfo.org/Meghdootv6/postman/ExePatches/
Pl download the Postman.zip, and extract the file, you will get Postman.Exe, copy
and overwrite this file into the Postman Client folder. This will solve the error
"Cash is not issued to Postman" even though Cash given to Postman through Treasury
package. (This error will come when the Mo articles are invoiced other than Batch
Number 1)
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